Grouped the way the site is built, so you can see the whole thing at once.
★★★★★★★★★★ 4.7 from 150 Google reviews
★★★★★★★★★★4.7from 150 Google reviews
Two other outfits in the valley told me my entire sealed system was shot and tried quoting an astronomical replacement. The technician here took out his meter, ran proper diagnostics, and found it was just a bad overload protector. Fixed it for a fraction of the cost, and it's been purring ever since. Unit is an integrated Sub-Zero column.
Replaced the Sub-Zero 611 freezer fan quickly and left the work area totally spotless. My only complaint is the thirty-minute heads-up call before arriving; a bit more advance warning would make planning easier, but the craftsmanship itself was indisputable.
Called at 8:00 AM because the cabinet was steadily losing temp in this August heat. A technician arrived before noon, pinpointed a failed condenser fan, and already had the OEM component on his truck. Done in under an hour without any upselling or runaround.
Our Sub-Zero 690 quit cooling on a Friday evening right before guests flew in. Unlike two other places with automated answering machines, a real dispatcher picked up and got a tech here Saturday morning. It was a burnt-out defrost sensor. Honest rate and he took time to explain what went wrong.
The technician was straightforward: rebuilding the sealed system on our 16-year-old Sub-Zero 632 would cost well over half the price of a brand-new unit. He only billed the base diagnostic fee and advised us to put the money toward a replacement instead. Rare integrity.
Our ice maker finally works after two other repair services completely failed to troubleshoot it. The only knock was an arrival window between 11:00 AM and 3:00 PM, and he pulled up at 2:50 PM. He did call ahead, and the repair on our panel-ready Sub-Zero was flawless.
Had water accumulating beneath the produce drawers for weeks. It was a clogged defrost drain line. The tech cleared it out, flushed the drain, and demonstrated how to catch the early signs if it ever starts backing up again. Totally dry since.
Freezer was working fine, but the refrigerator side of our panel-ready Sub-Zero sat stubbornly at 55 degrees. Diagnosed a faulty main control board, sourced the replacement, and returned in two days to mount and calibrate it. He kept me updated by text throughout the whole order.
Laid down heavy runner mats over our wood flooring, carefully slid the heavy unit out, and replaced the evaporator fan motor. Everything went back into place with millimeter precision. Our Sub-Zero 642 is finally silent again.
Another company gave me an estimate of $950 claiming the compressor was dead. These folks came out and traced the issue to a simple relay switch that cost $180 installed. Our built-in Sub-Zero has been running at target temps for three weeks now.
Had the door gasket replaced on our 36-inch Sub-Zero built-in. The labor was fast and the seal is completely airtight, keeping the desert heat out. The OEM rubber price felt a bit inflated compared to online parts sites, but you pay for convenience and proper fitment.
Had continuous sheets of ice forming along the back panel of our Sub-Zero freezer. Turned out to be a cracked defrost heater element. Took the tech less than two hours to disassemble and replace, and it hasn't frosted over since.
It's tough finding anyone who genuinely understands built-in Sub-Zeros instead of just treating them like standard units. He pulled the digital wiring schematic on his tablet, ran resistance tests, and replaced the thermistor without a second of guesswork.
The estimate provided by the phone dispatcher matched the final printed invoice down to the cent. After dealing with multiple unreliable contractors in the area, this level of transparency is hard to overstate.
First technician replaced a thermistor that wasn't the actual culprit; a senior tech came back out and discovered the inverter board was the real problem. To their credit, they didn't charge me for the return trip or misdiagnosed part, but going a week without our 36-inch Sub-Zero was rough.
The in-door water dispenser had been dead for months and we'd simply resigned ourselves to pitcher filters. Turned out to be a frozen supply line. The technician thawed the line, properly insulated the tubing, and had it running in twenty minutes on our 48-inch Sub-Zero.
I like knowing what's actually happening with my appliances. The technician took five minutes to show me why our Sub-Zero 550 compressor was short-cycling, what his diagnostic meter readings indicated, and what healthy operation looks like. Refreshingly transparent.
The Sub-Zero 700 series unit in our commercial catering prep kitchen started warming up early Monday morning. Called their dispatch at 6:30 AM and had someone at the kitchen before 9:00 AM. Saved roughly two thousand dollars in fresh ingredients.
Our fridge was fluctuating unpredictably from 33 to 52 degrees throughout the day. Diagnosed as an erratic thermostat. He swapped the component, monitored the unit for twenty minutes to ensure proper pull-down, and made sure everything was stable before leaving.
This is our second time calling them for our Sub-Zero 611 across two different houses. The online booking system could definitely use a UI upgrade, but the actual technicians who show up at your door are polite, punctual, and thoroughly capable.
Our home warranty carrier dispatched two contractors who both claimed our built-in unit was obsolete and unfixable. Called these specialists out of pocket: it was a $220 fan motor issue. Repaired cleanly in one hour.
Every time the cooling kicked on, our built-in Sub-Zero rattled like a turbine. Tech inspected the lower compartment and found a warped condenser fan blade rubbing the frame. Cheap replacement part, massive difference in sound.
Showed up on time, diagnosed the issue in ten minutes, had the repair completed in forty minutes, and processed the invoice on his phone. Exactly the kind of friction-free service you want for a 48-inch Sub-Zero.
We have a late-90s Sub-Zero that almost everyone told us to scrap. The technician tracked down a hard-to-find legacy part and got the cooling perfectly balanced again. Bought us several more years of life from a great machine.
Got quotes from three different companies. They were the only outfit where the service lead asked precise technical questions over the phone rather than throwing out random estimates. Accurate diagnostic, reasonable rate on our Sub-Zero PRO 48.
Our ice maker had been producing hollow, miniature crescent cubes for months. The technician replaced the faulty water inlet valve, purged the line, and the trays have been completely full ever since.
Had to wait four days for an open slot, which was stressful with a malfunctioning Sub-Zero 632. Once the technician got here, however, his hinge alignment and door seal work were top tier.
Took shoes off at the entry without being asked, vacuumed behind the Sub-Zero 690 after pulling it forward, and was remarkably patient with my curious kids asking non-stop questions. Excellent experience.
Not many service companies know how to handle the Sub-Zero integrated columns without damaging custom cabinet facings. This technician had clearly serviced them many times. Replaced the electronic control module with zero issues.
Our built-in Sub-Zero stopped cooling the morning before a massive 4th of July party. They somehow squeezed us in for an afternoon slot and resolved a starter relay fault before our guests arrived.
No sales pitches for extended warranty packages, no pushy maintenance subscriptions. Just unclogged the drain line, took payment, and went on his way. Perfect repair on our integrated Sub-Zero column.
Called them last year for a wine fridge issue and called back for our Sub-Zero French door. The exact same level of responsiveness and skill. They are now my first and only call for kitchen appliances.
The repair worked and the technician clearly knew what he was doing. However, $340 for a start relay and forty minutes of work felt steep. Luxury appliance markup, but at least the unit is cooling.
Received a text confirmation with the technician's name, photo, and a live tracking link when he was on the way. As a woman home alone during service visits, that level of clarity and safety means a lot. Repaired our Sub-Zero 561.
Freezer was freezing solid, but the main compartment was warm. The tech knew it was a sticking motorized damper before he even opened the panel based on my initial description. Done in under an hour.
Fully prepared to be told the compressor was dying on our Sub-Zero 690. The tech showed me the heavily caked dust on the condenser coils, vacuumed them clean, charged only the base service fee, and showed me how to inspect them twice a year.
Living in a guard-gated community can make scheduling service vans a hassle. Their office handled the gate clearance and security authorization ahead of time. Great work on our built-in Sub-Zero.
Needed a specialized board for a Sub-Zero PRO 48. Took eight business days to arrive. Communication during the wait could have been slightly more proactive, but the installation itself was clean and professional.
The technician has clearly worked on high-end appliances for decades. Diagnosed an inverter issue by ear before even pulling off the lower grille on our Sub-Zero BI-36U. Outstanding skill.
Confirmed the initial appointment, phoned when he was ten minutes out, and emailed the receipt and diagnostic notes immediately upon completion. Painless repair on our Sub-Zero French door.
Everything inside our panel-ready Sub-Zero freezer had begun softening up. The evaporator fan had completely seized. Replaced in under an hour and the temperature dropped back to zero overnight.
Thought we were looking at replacing our built-in Sub-Zero this month. A $260 component fix solved the problem entirely. Should have called them weeks earlier.
Our kitchen has very tight clearances and expensive custom trim. The technician managed to pull the massive fridge forward and push it back in without leaving a single mark on the stone or adjacent cabinetry.
Their office called two days later just to ensure our panel-ready Sub-Zero was holding steady at 37 degrees. Almost no service contractors follow up anymore without being prompted.
Had intermittent water appearing by the floor trim every few days. The tech pulled the entire base kickplate, identified a hairline fracture in the drain pan, and replaced it. Bone dry for two months on our Sub-Zero 550.
I was anxious about repair expenses, and he broke down the pricing clearly before touching a single screw. Very respectful and fixed our cooling issue in under an hour.
Spent almost fifteen minutes waiting on hold to book an appointment. Once I got through, dispatch was helpful and the field tech who repaired our Sub-Zero 632 was top tier.
If you have a Sub-Zero with erratic ice production, these are the folks to call. The tech had done dozens of these assemblies and had the correct parts right on his truck.
In and out in under an hour, pricing matched the initial quote, and our 42-inch Sub-Zero side-by-side works like new. Clean, professional service.
I asked a lot of questions about how the dual-evaporator system functions, and he took the time to explain the closed sealed loop versus the airflow controls without getting impatient.
Didn't realize they also service Sub-Zero wine preservation units. Repaired our dual-zone unit that was stuck reading 50 degrees on both shelves. Quick and knowledgeable.
Called at 7:00 PM expecting a recording. A dispatcher took my information and scheduled a tech at 9:00 AM sharp the following morning. Compressor relay replaced and cooling restored.
No-showed on a Tuesday due to a scheduling error at their office. They rescheduled promptly and waived the service call fee, and the repair on our Sub-Zero 601 was fine, but taking an afternoon off work for nothing was frustrating.
Two previous repair services just told us to unplug the unit for twenty-four hours. This technician actually inspected the components, replaced the failing defrost timer, and fixed it permanently.
Flat diagnostic fee that gets applied directly to the repair total if you move forward. No open-ended hourly fees. Made servicing our Sub-Zero PRO 48 an easy choice.
42-inch built-in Sub-Zero that other appliance shops told me they weren't certified to work on. This crew showed up, replaced the evaporator fan, and charged a fair rate.
Needed a specialized compressor start capacitor. Ordered Monday, installed Wednesday morning. Exceptional turnaround for a dedicated 36-inch Sub-Zero component.
Every step was simple: booking, clear communication, rapid repair, and clear digital invoicing. Our Sub-Zero 642 is running cold and quiet.
The technical work was great. However, it took two phone calls to get the paid invoice emailed over so I could submit it to our home warranty for partial reimbursement. Unit is a panel-ready Sub-Zero.
Twenty-year-old Sub-Zero 550 that we've taken great care of. The technician didn't give us a speech about buying new; he simply replaced the faulty thermostat and kept it running.
Described our symptoms to the dispatcher, and the technician arrived with the exact required part in stock on his van. One visit instead of two.
He could have told me I needed an expensive board and I wouldn't have known the difference. Instead, he found a loose wire harness, re-pinned it, and charged just the diagnostic call. Integrated Sub-Zero column.
My elderly father speaks limited English, and the technician communicated with him fluently in Spanish throughout the appointment. Made the repair on his Sub-Zero 601 completely stress-free.
Freezer was turning into an ice cave every couple of weeks. It was simply a tired door seal allowing humid air to seep in. Replaced the gasket and the issue is gone.
True weekend emergency availability. They dispatched a technician on a Sunday morning when two other companies didn't even pick up the phone. Fair surcharge for weekend service on our Sub-Zero 561.
Loud rattling hum every thirty minutes was echoing through the open floor plan. Turned out to be the condenser fan motor bearings. Silent operation restored on our Sub-Zero 601.
Total time on site was under forty-five minutes including full diagnostics. He clearly knows the engineering of the Sub-Zero PRO 48 inside and out.
Told me straight up that this component repair would buy us two to three years of life rather than a decade, letting us make an informed decision. Glad we did it on our Sub-Zero 611.
Wiped down the face frames, placed all replaced components in an organized box, and left the floor completely clean. High standards for a Sub-Zero PRO 48 repair.
Arrived forty minutes behind the estimated window but called ahead to notify me. The work on the water filter housing was excellent and our Sub-Zero 632 stopped leaking immediately.
Asked if our older Sub-Zero French door was worth repairing. He gave me real parts-and-labor figures versus new replacement costs without a sales pitch. Decided to fix it, and it runs great.
I run a boutique baking business from home and my Sub-Zero BI-36U failed mid-week. They scheduled a priority visit on Friday morning and saved all my weekend orders.
The Sub-Zero integrated lines require great care so you don't ruin the flush cabinet panels. The technician handled the whole disassembly and electronic module replacement effortlessly.
He pointed out that our water filter was past its date and gave me the direct part number so I could order it myself online, rather than trying to bill an inflated fee to change it himself.
Given a 10:00 AM to 12:00 PM window and arrived at 10:15 AM sharp. Hard to find contractors who actually respect your schedule. Repaired our Sub-Zero 601 smoothly.
From the phone conversation to the physical repair, everyone involved was polite, clear, and professional. Our Sub-Zero freezer is down to zero degrees again.
I was convinced our 42-inch Sub-Zero compressor was toast. It was actually just a $30 thermistor sensor. He could have taken advantage of my lack of knowledge and didn't.
Clean uniform, ID badge, introduced himself properly, and walked me through what he was testing before doing it. Excellent service on our Sub-Zero 690.
Had a strange intermittent electrical fault on our Sub-Zero PRO 48 that took three trips over two weeks to trace. They only billed once, which I appreciate, but the back-and-forth was tedious.
Was one phone call away from ordering a new built-in Sub-Zero 632. A simple $195 electrical fix resolved the entire issue.
Our subdivision has strict security gate rules for commercial vehicles. Their office handled the property pass paperwork seamlessly. Unit is an integrated Sub-Zero column.
Not only cleared the drain clog on our Sub-Zero but showed me how to access the cleanout cap so I can flush it out myself if it ever starts backing up again.
Submitted the website inquiry Sunday evening, got a scheduling call Monday at 8:00 AM, and the technician was at our door by 1:00 PM. Sub-Zero 690 running great.
Had to step out to pick up my kids from school mid-repair and felt completely comfortable leaving the technician to finish up in our kitchen.
The physical repair was high quality and the technician was thorough. The control board was $310, which I found online for less, but having it installed and warranted on the spot made it worthwhile for our 36-inch Sub-Zero.
A comprehensive coil cleanout and an evaporator fan replacement had our unit cooling like the day it was installed. Way better than spending twelve grand on a replacement.
Quoted an estimate, met the estimate. Quoted a time window, arrived inside the window. No drama on our Sub-Zero 561.
Checked system pressures and the full electrical harness even after finding the primary fault just to make sure nothing else was on the verge of failing.
Our built-in Sub-Zero had been running warm since we moved into the home. Turned out to be an airflow damper stuck half-shut behind the inner panel. Running perfectly now.
The office coordinator on the phone was extraordinarily kind and helpful, which is rare these days. The field technician was just as polite. Sub-Zero French door cooling evenly.
One visit, one correct OEM part, problem solved. It's been three months without a hint of recurrence on our built-in Sub-Zero.
Was bracing for an astronomical repair bill and the whole service came in under $200. Our Sub-Zero 642 has been running smoothly ever since.
Asked him several technical questions about the compressor cycles on our Sub-Zero PRO 48 out of curiosity, and he had clear, factory-level answers.
Our freezer was warming up rapidly with hundreds of dollars in meat inside. They prioritized our service ticket and got a tech to our house inside three hours.
Compared to what we paid another contractor for a similar service two years ago, this was half the cost and significantly better communication. Sub-Zero 642 running great.
I am in my late seventies and struggle with online forms. Their office staff walked me through scheduling over the phone with patience and care. Sub-Zero 561 working fine.
Had an intermittent issue that only seemed to happen during overnight hours. The technician asked the right questions, narrowed it down to the defrost cycle, and was right on the money. Sub-Zero 632.
Booked Tuesday, serviced Wednesday morning, reasonable rates. No complaints whatsoever. Sub-Zero running properly.
They had to bump my appointment time by two hours due to an emergency job ahead of me. When the tech arrived, he was excellent and resolved the 36-inch Sub-Zero relay problem swiftly.
Third repair service we called and the only one that took our job seriously. Fixed an issue on our Sub-Zero French door that two other handymen called unfixable.
Knows these high-end units inside and out. Repaired our Sub-Zero 561 ice maker for a very fair price.
Built-in Sub-Zero 550 with custom wood overlay panels that had to be removed carefully. The technician took his time, and nothing was scratched or misaligned.
Door wasn't sealing correctly, so the Sub-Zero compressor ran continuously. New gasket, adjusted the hinge, and done in half an hour.
I manage several luxury vacation rentals and they are my go-to service. They coordinate entry directly with guests so I don't have to act as middleman. Sub-Zero 642 cooling evenly.
Did the job, did it well, and charged what was quoted. Our 36-inch Sub-Zero is cold again. Nothing more you could ask for.
Our built-in Sub-Zero stopped cooling the day before hosting a large family gathering. They worked us into their Saturday schedule and got it running with hours to spare.
The same temperature sensor failed six weeks later. They honored the warranty and replaced it without charge, but having to deal with the issue twice was annoying.
The tech laid out the repair estimate, expected remaining lifespan, and new unit costs side by side. Made the financial decision obvious for our Sub-Zero BI-36U.
Second time calling them for maintenance. Freezer fan replaced quickly and running whisper quiet on our 36-inch Sub-Zero.
Slow, hidden leak behind our Sub-Zero PRO 48 that was threatening our baseboards. Tech found it, replaced the supply connector, and verified the pressure.
Compared quotes from four services. Theirs was right in the middle, but the only one that included an explicit written parts-and-labor warranty on our Sub-Zero French door.
The technician was dismissive of the grinding noise I described and called it normal cycling. Called another provider who immediately identified a failing fan motor on our Sub-Zero 700 series. One star for showing up on time.
Both our kitchen Sub-Zero BI-36U and the secondary garage unit had sensor issues after a power surge. They repaired both in a single appointment and only billed one trip fee.
Asked a lot of basic questions and never felt like I was being talked down to. Replaced the water inlet valve on our 42-inch Sub-Zero side-by-side, and the dispenser is working again.
Technician had an issue getting cleared through the visitor gate which ate into the appointment window. Once inside, the defrost heater swap on our Sub-Zero PRO 48 took forty minutes flat.
Counter-depth Sub-Zero wedged tightly into custom cabinetry. He measured clearances before pulling it forward and got it out without touching the trim. Evaporator fan replaced.
Called Monday morning, technician arrived Monday afternoon. Replaced a bad thermistor for under $200 and made no effort to push unnecessary add-ons.
The repair has held up fine without issue. However, getting a straight answer on part delivery took several phone calls, and dispatch never reached out with status updates. Sub-Zero running fine now.
Our 42-inch Sub-Zero side-by-side died two days before we hosted a party. They found an opening on the 30th and replaced the start relay. The event went ahead without a hitch.
Technician tested the lines and explained our built-in Sub-Zero had a sealed system leak that wasn't cost-effective to repair. Billed the diagnostic only and gave great advice on what new models would fit our rough opening.
Booked expecting to wait until after the new year and got worked in right before Christmas. Replaced the door gasket and aligned the hinges on our 42-inch Sub-Zero side-by-side.
Our fourth attempt across three different companies. This technician actually replaced the fill tube and auger motor together instead of guessing one part at a time on our Sub-Zero 561.
Finished in under an hour, took the old worn part and packaging with him, and left the kitchen floor just as clean as he found it.
Cleared a blocked drain line in fifteen minutes and the total came to $215. The technician was polite and the leak stopped, but the labor cost felt disproportionate on our Sub-Zero 611.
A lot of appliance services charge heavy travel fees for North Scottsdale. No extra surcharge here and only a two-day wait. Control board replaced on our 42-inch Sub-Zero side-by-side.
Custom wood cabinet panels on our built-in Sub-Zero had me nervous. The tech removed and re-hung them himself, and the alignment came out better than before.
Described the symptoms, and he had the access grill off and the bad defrost thermostat identified before I finished making coffee. Sub-Zero 561 working properly.
Our Sub-Zero 690 went down the Tuesday before Thanksgiving with a fresh turkey inside. They found an opening Wednesday morning and saved the holiday meal.
Took most of the business day to get a return call after leaving a voicemail. Once scheduled, the Sub-Zero 632 compressor relay repair was fast and reliable.
We've had our Sub-Zero 561 for over twenty years. He replaced the door switch quickly and didn't once suggest we throw it out.
Our private community requires security gate passes and vendor insurance on file. Their office handled all documentation directly. Fan motor replaced on our Sub-Zero French door.
The total quoted over the phone was the exact figure on the invoice. After dealing with shady contractors in the past, that integrity stands out. Sub-Zero 601 running great.
The compressor ran constantly and our electric bill was climbing. Door seal was worn out. New gasket installed and our Sub-Zero cycles normally now.
Same-day appointment, polite technician, and cleaned up after the job. Panel-ready Sub-Zero freezer working again for under $250.
The Sub-Zero 600 series has a known control board issue. The tech had encountered it dozens of times and went straight to the problem instead of running unnecessary tests.
The unit got fixed and continues to cool properly. However, the technician barely spoke and didn't explain what had failed on our Sub-Zero 601, which felt frustrating given the cost.
Older commercial-style 42-inch Sub-Zero side-by-side in our secondary kitchen. Three companies said they don't work on that model. These folks handled it without issue.
Laid down protective floor runners before rolling the 42-inch Sub-Zero side-by-side forward, vacuumed the condenser coils while back there, and leveled the unit before leaving.
Called around. Their diagnostic fee was the only one that was applied directly toward the repair cost. Ended up being the most cost-effective choice.
Had been using bottled water for months because the dispenser stopped working. Filter housing was cracked. Twenty-minute fix and water flows cleanly again.
First visit replaced the thermistor, which helped but didn't completely solve the warm cabinet. Came back under warranty and found the damper was also sticking. Sub-Zero 690 is working fine now.
Multiple households in our neighborhood use them for Sub-Zero care. Now I see why. Rebuilt our ice maker mechanism in under an hour.
Told me the repair was financially worth it on our 36-inch Sub-Zero and showed me the component numbers. No pressure either way.
Community management required an insurance certificate and gate clearance. They took care of everything on their end. Sub-Zero 700 series running smoothly.
Explained the problem to my father in Spanish and walked through the invoice with me in English. Professional repair on our Sub-Zero 601.
Control board ordered Thursday morning, delivered and installed Monday. Kept me posted on shipping progress the whole time. 36-inch Sub-Zero running great.
Intermittent warming issue that only happened overnight. The tech asked about our ice maker cycling and worked backward to identify a bad defrost timer on our Sub-Zero 642.
The tech noticed our internal water filter was overdue and gave me the part number to order directly online rather than billing an inflated price to swap it himself on our 48-inch Sub-Zero.
About forty-five minutes past the estimated window. He apologized sincerely and did an immaculate job replacing the evaporator fan on our Sub-Zero BI-36U.
Ice maker repair last year, fan motor this year. The exact same high standard of work both times. That consistency is hard to find. Sub-Zero 561 running quietly.
1 of 150